1. Introduction
Prebo Digital UK ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website prebodigital.co.uk or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you consent to the data practices described in this policy.
2. Data Controller
Prebo Digital UK is the data controller responsible for your personal data.
Contact Details:
- Email: info@prebodigital.co.uk
- Phone: +44 7450 552860
- Address: 11 Orchid Way, Boughton Vale, CV23 0SD, Rugby, Warwickshire, UK
3. Information We Collect
3.1 Information You Provide
We collect information you voluntarily provide when you:
- Fill out our contact form (name, email, phone, company, message)
- Subscribe to our newsletter
- Engage with our services
- Communicate with us via email or phone
3.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Device information
4. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Deliver the services you request
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Detect and prevent fraud or abuse
5. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: When you have given clear consent for us to process your data (e.g., newsletter signup)
- Contract: When processing is necessary for a contract with you
- Legitimate Interests: When processing is necessary for our legitimate business interests
- Legal Obligation: When we need to comply with the law
6. Data Sharing
We do not sell your personal data. We may share your information with:
- Service Providers: Third parties who assist in operating our website or delivering services (e.g., email providers, analytics)
- Prebo Digital Group: Our parent company Prebo Digital (South Africa) for operational purposes
- Legal Requirements: When required by law or to protect our rights
7. Cookies
Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand how visitors use our site (Google Analytics)
- Marketing Cookies: To deliver relevant advertisements
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form submissions: 3 years
- Client records: 7 years after contract ends (legal requirement)
- Marketing data: Until you unsubscribe
9. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Request limitation of processing
- Portability: Request transfer of your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, contact us at info@prebodigital.co.uk.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption for data transmission
- Secure form handling with CSRF protection
- Access controls and authentication
- Regular security assessments
11. International Transfers
As part of the Prebo Digital Group, some data may be transferred to South Africa. We ensure appropriate safeguards are in place for any international data transfers in compliance with UK GDPR requirements.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
13. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.
15. Complaints
If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
16. Contact Us
For questions about this Privacy Policy or our data practices, contact us:
- Email: info@prebodigital.co.uk
- Phone: +44 7450 552860
- Address: 11 Orchid Way, Boughton Vale, CV23 0SD, Rugby, Warwickshire, UK